Promovision Terms of Service
Effective date: August 27, 2026. Updated October 12, 2026.
What changed on October 12, 2026: section 4 no longer offers prepaid credit buckets or their refunds; billing follows the calendar month: usage is billed on the 1st for the month that ended, the phone line and Plus in advance on the 1st for the month ahead, a first month prorated, and a cancelled Plus ends with the calendar month; plus applicable taxes; Nevek work is billed per question, anything Nevek writes or translates for you being one question, with how-to answers free; the welcome gift is described. (September 28, 2026: section 12 covers financing a business applies for through a partner lender or broker, and says Promovision collects no financial documents.)
Operated by: Promovision Technologies inc. ('Promovision', 'we', 'us'), Québec, Canada. Contact: support@promovision.ai
These Terms of Service (the 'Terms') govern access to and use of the Promovision platform: the web application, public booking and invoice pages, business directory, and related services (collectively, the 'Service'). By creating an account or using the Service, you agree to these Terms. The French version of these Terms is equally authoritative.
1. The Service
Promovision is a business-management platform for service businesses: customer relationship management, quotes and invoicing, scheduling and online booking, marketing tools (email and SMS campaigns), an AI telephone receptionist, a public business directory, and related features. Features may be added, changed, or retired; we will give reasonable notice of changes that materially reduce functionality you pay for.
2. Accounts and eligibility
You must be at least 18 and using the Service on behalf of a business. You are responsible for your credentials, for all activity under your account, and for the accuracy of the information you provide. Team-member accounts act under the authority of the business (the 'Tenant') that invited them; the Tenant is responsible for its team members' use.
3. Your customers' data: roles and responsibilities
The Tenant's customer records (contacts, appointments, quotes, invoices, messages, call recordings) belong to the Tenant. For that data, the Tenant is responsible for compliance with privacy law as the party who collects it, and Promovision acts as a service provider processing it on the Tenant's instructions, as described in our Privacy Policy. Promovision applies the security and confidentiality measures described there, uses that data only to provide the Service, and does not sell it. The Tenant is responsible for having the right to put personal information into the Service (including obtaining any consent required from its own customers). Promovision notifies the Tenant without undue delay of any confidentiality incident affecting the Tenant's customer records. At the end of the contract, the Tenant's records are deleted under the account-deletion path described in the Privacy Policy: a 30-day grace period, then permanent deletion, except records we must keep by law. The Tenant may ask Promovision to confirm how these obligations are met.
4. Fees and billing
- Free features. The CRM, your website, your directory listing, online booking and team access are provided at no charge, with no per-user charge.
- Payment method. Metered features require a valid payment method on file (processed by Stripe; we do not store card numbers).
- Usage-based fees. Metered features are billed at the rates displayed in the Service at the time of use: AI receptionist minutes (each call rounded up to the next minute; calls under 20 seconds are not charged), text message segments, Nevek questions, including anything Nevek writes or translates for you, each at the price displayed (a question that reads your records or drafts, sends or books for you is one question whatever it takes; answers about how to use the Service are free within a daily limit); pictures and videos at their own price; and emails. Rates are shown in Settings → Billing and before you enable each feature. Usage is billed to your payment method on the 1st of each month, for the calendar month that ended. All amounts are in Canadian dollars unless indicated otherwise, plus applicable taxes.
- Welcome gift. A new business receives a welcome gift when it completes setup (currently 10 emails, $1.00 of Nevek work and AI writing, and a first AI video). The gift is used before any usage is billed, has no cash value and is not refundable.
- Phone line. A business phone number is billed in advance on the 1st of each month, for the month ahead, at the price displayed in the Service; the first month, from the day the number is taken to the end of that calendar month, is prorated and charged on the next 1st. No credit is given when a number is released during a month.
- Plus. Plus is an optional monthly plan, billed in advance on the 1st of each month, for the month ahead, at the price displayed in the Service, that includes your phone line and a monthly block of usage (receptionist minutes, text message segments, Nevek work questions and emails). Taking Plus during a month is charged at once, prorated to the end of that calendar month, with a block prorated the same way; usage before that day is billed on the 1st with the rest of the month. Usage past the block is billed at the usage-based rates. An unused block does not carry over and has no cash value. You may cancel Plus at any time; it stays active until the end of the calendar month already paid, with no refund for that month, and you then return to usage-based billing from the 1st. A founding price, where offered, is kept for 12 months from the day you take Plus.
- Rate changes. We may change usage rates, the phone line price and the Plus price with at least 30 days' notice by email or in-app notice; continued use of a metered feature after the effective date constitutes acceptance.
- Refunds. Metered usage already consumed is not refundable. Statutory rights are unaffected.
- Failed payments. If a payment fails, we may suspend the affected paid features after notice until payment is settled.
5. Public pages, booking, and messaging on your behalf
The Service publishes pages at your direction (public quotes, invoices, booking pages, directory listings, business sites) and sends communications on your behalf (booking confirmations, invoices, campaigns). You are responsible for the content you publish and the messages you cause to be sent, including compliance with Canada's Anti-Spam Legislation (CASL) for commercial electronic messages: you must have consent for your recipient lists, and you must not remove or circumvent the unsubscribe mechanisms the Service includes.
6. AI features
The Service includes AI-powered features (the AI receptionist, and AI generation of text and images). AI output may be inaccurate; you are responsible for reviewing AI-generated content before relying on it or publishing it. If you enable the AI receptionist, you are responsible for any notice to callers that your jurisdiction requires regarding automated agents and call recording; the Service records receptionist calls and stores recordings and transcripts in your account.
7. Acceptable use
Use of the Service is subject to the Acceptable Use Policy, which forms part of these Terms.
8. Directory
Listing in the Promovision business directory is optional and subject to the Directory Terms, which form part of these Terms. We may review, approve, decline, or remove listings as described there.
9. Intellectual property
We retain all rights in the Service. You retain all rights in your data and content. You grant us the licence needed to host, display, and transmit your content solely to operate the Service (for example, showing your business profile on your public pages and, if you opt in, in the directory).
10. Term, suspension, and termination
You may stop using the Service and request account deletion at any time (Settings → confirmation by email link). Deletion takes effect after a 30-day grace period, after which your organization's data is permanently deleted, subject to records we must keep by law (for example, billing records). You may export your data before deletion using the built-in export. We may suspend or terminate accounts that materially breach these Terms, with notice where practicable.
11. Third-party services
The Service relies on third-party providers (including Stripe for payments, Twilio for telephony and SMS, Resend for email delivery, ElevenLabs for the AI receptionist, Google Maps for address services, Anthropic and OpenAI for AI generation). Their availability affects the Service; where a third party processes personal information for us, the Privacy Policy applies.
12. Financing referrals
Where the Service displays consumer-financing options from third-party lenders on a business's quotes, or lets a business apply for its own financing through a partner lender or broker, Promovision is not a lender, broker, or advisor, does not decide approvals, does not handle any funds, and is not a party to any resulting financing agreement. Promovision may receive compensation from lenders and brokers for referrals, including when a business's own financing is funded. This compensation is paid by the lender or broker, not by you, and Promovision does not set your rate. Financing terms are solely between the applicant and the lender. Promovision does not collect financial documents such as bank statements, identification or tax returns; the lender or broker collects them directly.
13. Warranties and liability
The Service is provided 'as is' and 'as available'. To the maximum extent permitted by applicable law: we do not warrant uninterrupted or error-free operation; we are not liable for indirect or consequential damages, loss of profits, or loss of data (beyond restoration from our backups); and our total aggregate liability for all claims in any 12-month period is limited to the fees you paid us in the 12 months preceding the first claim. Nothing in these Terms excludes liability that cannot be excluded under the laws of Québec.
14. Changes to these Terms
We may update these Terms. Material changes will be notified by email or in-app at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
15. Governing law
These Terms are governed by the laws of Québec and the federal laws of Canada applicable therein. Disputes are subject to the courts of Québec, district of the registered office of Promovision Technologies inc.